We are currently aware that we have experienced some network issues that have principally affected customers of our xDSL Customers.  We are looking at the cause of the problem and will report back when further information is available.

We will be carrying out maintenance on the Spam Firewall platform Tuesday 12th August from 6.00pm to 9.00pm.  During this time there will be intermitant access to the Spam Firewall platform, no messages will be lost, however there may be a slight delay in message delivery.

Further to recent developments concerning security flaws with DNS (read here), our main DNS servers (213.190.161.254 & 213.190.161.250) are patched against this particular flaw, customers using any other DNS servers should change these servers immediatly. If you require any assistance with this please contact support on 0871 6661220.  If you are unsure if this vulnerabilty affects you you can check the DNS servers you are using and if they are affected here.

We will be carrying out maintenance on the Virtual Server platform on Wednesday 9th July between 6.30pm and 11.00pm, during the maintenance window you may not be able to access your Virtual Servers. We apologise for the inconvenience that this work will cause.

We will be carrying out maintenance of Plesk1 and Plesk2 on Monday 28th April between 9pm and 12.00am. During this time some users will experience intermittent access to websites and mail hosting services on these servers. Customers hosted on other servers will not be affected. We apologise for any inconvenience.

We will be carrying out maintenance on the Virtual Server platform on Monday 17th March between 6.00pm and 9.00pm, during the maintenance window you may not be able to access your Virtual Servers. We apologise for the inconvenience that this work will cause.

We are currently seeing problems with a small amount of xDSL customers connecting. This is linked to a BT Wholesale major service outage. A BT engineer has been tasked to repair the fault and service will resume shortly.

We will be carrying out maintenance on the Virtual Server platform on Tuesday 26th February between 6.30pm and 8.00pm, during the maintenance window you may not be able to access your Virtual Servers hosted on vs1-gs.allcomm.co.uk, vs2-gs.allcomm.co.uk, vs3-gs.allcomm.co.uk, ex1-gs.allcomm.co.uk & sql1-gs.allcomm.co.uk. We apologise for the inconvenience that this work will cause.

We will be carrying out upgrades on our network on Thursday 17th January between 10.00pm and 04.00am. Some users will experience a small period of downtime whilst the work is carried out .Customers should automatically reconnect, however if this does not happen please reboot the router / modem. We apologise for the inconvenience that this work will cause.

We will be carrying out upgrades on our network on Wednesday 19th December between 11.00pm and 02.00am. Some xDSL users will experience a small period of downtime whilst the work is carried out, it is expected that this downtime will be limited to 60 minutes or less. Customers should automatically reconnect, however if this does not happen please reboot the router / modem. We apologise for the inconvenience that this work will cause.